NARFE General Store Privacy Policy

We appreciate the trust you place in the NARFE General Store, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, last updated on February 10, 2011, describes the information we collect and how we use it.

We welcome your questions and feedback. For privacy-related issues, please contact us at:

NARFE General Store (NGS)
c/o Valley Printworks
7792 Coblentz Road
Middletown, MD 21769
Phone toll-free: 877-866-0102
Fax: 413-677-8002


Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information and credit card information) when you:

We maintain the data that you provide us in a secure database.

We also gather information about how visitors navigate through our web site by using clickstream data gathered with "cookies". See Cookies for further information.

Using Information We Collect

At the NARFE General Store, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, product shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than the NARFE General Store. We do not rent, sell, trade or transfer any of the Information We Collect.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.


A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

If you set your browser to refuse cookies, please call us at 877-866-0102 to place your order.

How We Use Email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at, you will receive an email confirmation, and, in some cases, an email with package tracking information.

We may also send promotional emails about products, special offers, services or events that we believe may be of interest to you.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above or log in to your account page. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.


It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, request a catalog or create an account on the NARFE General Store website, your transactional information is transmitted in a safe, encrypted format. See Secure Shopping for details.

Privacy of Children on the NARFE General Store Website

The NARFE General Store website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on the NARFE General Store website. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us.

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.